4.6 Case Six


El-Arabi Electronics Manufacturing Company is well known for the quality of the internal and attachable antennae it makes for the manufacturers of high fidelity and stores receiving equipment. Kamel Omran, quality control director, was very concerned about limiting antennae rejects and established an annual department- wide objective of having no more than 8 percent of department production rejected because of mistakes or errors in manufacture. Kamel realized that too few rejections might mean an excessive attention to detail rather than production. Too many rejections, of course, would become very costly.



Describe or outline what control and feedback procedures you feel might be needed for Kamel plan to be effectively tracked and measured.